Gift Card Terms & Conditions
In these Terms, “us”, “we” and “our” means Forcecom Pty Ltd and our related bodies corporate.
By purchasing, redeeming or attempting to redeem a Gift Card, you:
a. "Card Number" means the number that appears on the back of your Gift Card.
b. "Gift Card" means the Good Food Gift Card or digital voucher that you have purchased or received or any other gift card or digital voucher we may issue.
c. "PIN" means the 4-digit Access PIN printed on the back of the Gift Card or provided by email for Gift Cards which are digital vouchers;
d. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms;
e. A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms, or who authorises another person to do something with or to the Gift Card on their behalf.
Transactions made with Gift Cards
Gift Card products can only be purchased from us by using credit card or PayPal and include GST where applicable.
How and where you can use our Gift Cards
If you make a booking to redeem your Gift Card with any retailer and provide Gift Card information but fail to attend the booking, the retailer may choose to redeem the value of the booking from the Gift Card according to their own trading terms. We shall not be responsible for any such redemption and you must deal directly with the applicable retailer.
We are not liable for the goods or services you purchase with our Gift Cards. Any purchase made with a participating retailer constitutes a transaction between you as the holder of the Gift Card and the relevant retailer. You acknowledge and agree that we are not a party to that transaction, and is not in any way responsible or liable in relation to that transaction. Any dispute about goods or services purchased with a Gift Card must be resolved with the retailer. If you think there has been an incorrectly processed transaction on your Gift Card please contact the retailer where the transaction took place. We are unable to reverse transactions approved or processed by any retailer.
Gift Cards can only be used whilst dining in at a participating retailer.
Your Gift Card PIN
You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Gift Card number and 4-digit PIN. Your PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash. You are solely responsible for any loss caused by use of your Gift Card and PIN by you or any other person, including any use not approved or contemplated by you.
You must notify us immediately by calling our Customer Service Team on 1300 834 577 if you know or suspect any unauthorised use of your Gift Card.
Purchases Exceeding the Gift Card Value
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
Validity and Expiry of Good Food Gift Card
Gift cards have a 3-year expiry from 1st April 2018. The expiry date can be calculated 3 years from the date of issue, which can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used. If purchased before 31 March 2018, your gift card will expire 12 months from the date of purchase If purchased on or after 31 March 2018, your gift card will expire 36 months from the date of purchase. Any expiry date for an individual Gift Card can be checked at any time online at goodfoodgiftcard.com.au/CardBal.
Good Food Gift Cards purchased at retail outlets must be activated prior to use as per instructions on the back of the card and pack. To activate your card go online to the Website (goodfoodgiftcard.com.au/Activate) and follow the prompts by entering the card details. Once activated, funds are available from 12pm the following business day though may be available sooner. Funds can be checked at any time by visiting the Website (goodfoodgiftcard.com.au/CardBal).
Checking your Gift Card Balance and Transaction History
You can check your card balance, expiry date and transaction history at any time online at goodfoodgiftcard.com.au/CardBal.
For balance enquiries, you will be required to enter both the Card Number and Access PIN on your Gift Card prior to getting access to the card information.
Lost or Stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded except in our sole discretion. There is a $15.00 per card replacement fee if we choose to replace any Gift Card.
Can I request a replacement my Gift Card?
Yes, you can request a replacement gift card by contacting Customer Service. There is a $15.00 per card replacement fee.
Your Responsibility for your Gift Card
Your responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
Gift Cards cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.
Purchase of Gift Cards from retailers not certified by Good Food Gift Card
Good Food Gift Cards are available for purchase from specific retailers – the list of certified sellers can be found here. We cannot guarantee the validity of any Gift Card purchased from any other retailer including any auction website or discount website who is not listed as one of our certified sellers. Any Gift Card not purchased from a certified seller may be fake or counterfeit or associated with fraudulent activity. Good Food Gift Card will not be liable to you or any other person for any loss arising from any purchase of our Gift Cards from a retailer who is not listed as a certified seller.
We offer promotional discounts and special offers from time to time (“Promotional Offers” or “Promotional Codes”). Promotional Codes can be redeemed when entered on the final step of the shopping cart for your Gift Card. By accepting any Promotional Offers or using any Promotional Codes you agree to and accept to comply to these Terms, including without limitation:
i. If you have received a Promotional Code, you must enter the code given into the designated ‘Promotional Code’ field in the shopping cart for the discount to be applied for the applicable Gift Card.
ii. One Promotional Code applies per transaction.
iii. We reserve the right to remove any Promotional Offer or Promotional Code without notice at any time.
iv. Promotional Offers are only available on purchases made on websites owned or controlled by us.
Changes to these Terms
We reserve the right to change any of the terms contained in these Terms at any time where the change is required:
a. To add or remove participating retailers and/or where the Gift Card may be redeemed;
b.To add or remove goods or services which may be purchased with the Gift Card;
c. For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
d. To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
e. Where we, acting reasonably, consider that it will not be to your detriment;
Physical Gift Cards Remain our Property
Gift Cards remain our property. If you have a query or complaint about your Gift Card, please contact us at 1300 834 577 or by email at:
Good Food Gift Card: firstname.lastname@example.org
Privacy and confidentiality Our Privacy Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (goodfoodgiftcard.com.au/Terms), please call 1300 834 577 for a copy.
These Terms are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.
Dinner and Movie
Dinner Cards can be used for food and drinks at participating restaurants* listed at goodfoodgiftcard.com.au (*these do not necessarily match all restaurants featured in the Good Food Guides). Dinner Cards have 3 years from date of issue and cannot be extended.
Refunds and Exchange Policy
Good Food Gift Card will not provide a refund or exchange for change of mind or duplicate orders. If the gift card is found to be faulty, defected, and is significantly different to the image or description provided, a full refund or exchange will be provided upon proof. Please keep your receipt as a proof of purchase.
The Good Food Gift Card does not compensate for errors or duplicate orders that have been made on your part. Please ensure to double check your order prior to submitting.
We aim to deliver physical gift cards. We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. All physical gift cards are shipped via Australia Post. Delivery time frames are subject to change and any postage delays experienced are out of Good Food Gift Card’s control. For more information, please visit the Australia Post website.